Cookies statement

1. Cookies statement
1.1. About cookies
Websites use smart and useful techniques to enhance user-friendliness and to make the site as interesting as possible for each visitor. One of the best known techniques involves cookies. Cookies can be used by website owners or third parties - like advertisers - who communicate through the website you visit.

Cookies are small text files that websites store on users’ computers. The information contained in cookies can also be used to track your surfing on different websites that use the same cookie.

Cookies are classified according to duration and who sets them.

We feel it is essential for you to be informed about the cookies that our website uses and for what purpose they are used. The purpose is threefold: we want to guarantee your privacy, the user friendliness, and the financing of our website as best as we can. The following explanation tells you more about the cookies used on and through our website and for what purposes.

2. How Volvo Group and/or its businesses and brands uses cookies
The Volvo Group uses cookies to gather visitor statistics and to record information about your preferences as you navigate through the web sites. Our purpose of using cookies is to improve the use of the site for you as a visitor.

3. Cookies and their functionality
Different types of cookies are used for different purposes.
Below you will find a list of the most common type of cookies and for what they are used.

3.1. Session cookies
A session cookie is temporarily stored in your computer’s memory while you are surfing on a site, for example to keep a track of which language you have chosen. Session cookies are not stored on your computer for a long period of time, but always disappear when you shut down your web browser.

3.2. Persistent or tracker cookies
A persistent cookie saves a file on your computer for a long time; this kind of cookie has an expiry date. Persistent cookies help websites remember your information and settings when you visit them in the future. This result in faster and more convenient access since, for example, you don't have to login again.

When the expiry date has passed, the cookie is automatically deleted when you return to the website that created it.

3.3. First party cookies
These are set by the website itself (the same domain as in the browser’s address bar), and can only be read by that site. These cookies are commonly used to store information such as your preferences, for use when you re-visit the site.

3.4. Third party cookies
These are set by different domains from the one shown on the browser address bar that is by an organisation other than the website owner.

Cookies that, for example, are used to collect information for advertisements and custom content and also for web statistics may be ‘third-party cookies’.

As third-party cookies make it possible to generate more comprehensive surveys of user surfing habits, they are deemed to be more sensitive from the perspective of integrity; for this reason, most web browsers allow you to adjust your settings to not accept third-party cookies.

3.5. Flash cookies

Flash cookies (Local Shared Objects) are pieces of data that websites which use Adobe Flash may store on your computer.

Flash cookies are a new way of tracing your movement and storing a lot more information about you than with normal cookies. One major disadvantage of flash cookies is that you can’t locate them in your browser. They are not shown in the list of cookies that you can see when you take a look at the cookies that are currently saved in your web browser. Normal HTTP cookies can’t save more than 4 Kilobyte of data while Flash cookies can save up to 100 Kilobyte.

Flash cookies are a technical design similar to cookies. Almost all web browsers have a Flash player that is used to display Flash presentations. One well-known example of Flash presentations is the video player on the YouTube video site. (Flash cookies are not only associated with YouTube, but apply to all websites using Flash cookies.)

Flash cookies do not have a time limit. They will stay there until they are deleted.

3.5.1 What we use Flash cookies for
The Volvo Group uses Flash cookies to gather statistics and setting audio preferences.

3.5.2 How to disable Flash cookies
It is not possible to block or manage Flash cookies in the same way in the browser, as they are stored in a different location, Global Storage Settings panel of the online Settings Manager at Adobe’s site.

The Settings Manager can be accessed from the Adobe website but is running locally on your computer. The Website Storage Settings display all Flash cookies that are currently saved on your computer. You can delete flash cookies from individual sites or all at once. It is also possible to increase or decrease the Kilobyte size of all information that is stored on your computer.

No Flash Cookies will be saved if you go into Global Storage Settings and disable the option “Allow third-party Flash content to store data on your computer”.

If you wish to opt-out of the Flash cookies on a per-site basis you do that on the Settings Manager.

By disabling Flash cookies we cannot guarantee that all functions of our web site will function as intended.

4. List of cookies set by Volvo Group

Cookie name Purpose
Adobe Analytics  
AMCV_###@AdobeOrg

This cookie is used to identify a unique visitor.

Expiry date: 2 years

s_cc

This cookie is set and read by the JavaScript code to determine
if cookies are enabled (simply set to “True”).

Expiry date: After session

s_sq

This cookie is set and read by the JavaScript code when the ClickMap functionality is enabled; it contains information about the previous link that was clicked on by the user.

Expiry date: After session

s_vi

This cookie is used to identify a unique visitor.

Expiry date: 2 years

s_fid

This cookie is used to identify a unique visitor.

Expiry date: 2 years

Adobe Target  
mbox

Cookie set by Adobe Target - used for measuring the performance of page content using A/B split testing.

Expiry date: 2 years

Akamai  
AKA_A2

This Akamai cookie is used to speed up content delivery on websites using the adaptive acceleration feature. Adaptive Acceleration (A2) is Akamai's intelligent platform that continuously applies performance optimizations. No specific user data needs to be set.

Expiry duration: 1 hour

Amazon Web Service  
AWSALB

We use a service called TrackDuck to enable users to report errors on our website. They in turn use Amazon Web Services to host their system. The AWSALB cookie allows them to deliver their service seamlessly from multiple services using a load balancer, so the cookie simply records which server cluster is serving you. 

Expiry date: 7 days

Hotjar  
_hjClosedSurveyInvites

This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.

Expiry date: 1 year

_hjDonePolls

This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.

Expiry date: 1 year

_hjMinimizedPolls

This cookie is set once a visitor minimizes a Feedback Poll widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.

Expiry date: 1 year

_hjDoneTestersWidgets

This cookie is set once a visitor submits their information in the Recruit User Testers widget. It is used to ensure that the same form does not re-appear if it has already been filled in.

Expiry date: 1 year

_hjMinimizedTestersWidgets

This cookie is set once a visitor minimizes a Recruit User Testers widget. It is used to ensure that the widget stays minimizes when the visitor navigates through your site.

Expiry date: 1 year

_hjDoneSurveys

This cookie is set once a visitor completes a survey. It is used to only load the survey content if the visitor hasn't completed the survey yet.

Expiry date: 1 year

hjIncludedInSample

This cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate Heatmaps, Funnels, Recordings, etc.

Expiry date: 1 year

_hjShownFeedbackMessage

This cookie is set when a visitor minimizes or completes Incoming Feedback. This is done so that the Incoming Feedback will load as minimized immediately if they navigate to another page where it is set to show.

Expiry date: 1 year

_hjRecordingEnabled

This value is set when a recording starts. It is used to see if the user is already recording this particular session.

Expiry date: 1 year

Google Analytics  
__utmb

On some of our websites and pages we are using Google Analytics to collect data for statistics. This cookie determining visitor session.

Expiry date: After session

__utma

This cookie is identifying unique visitors

Expiry date: 2 years

__utmz

This cookie is tracking traffic sources & navigation.

Expiry date: 6 months

_ga 

This cookies is used to distinguish users.

Expiry date: 2 years

_gid

This cookies is used to distinguish users.

Expiry duration: 24 hours

_gat

This cookie is used to throttle request rate. If Google Analytics is deployed via Google Tag Manager.

Expiry duration: 1 minute

Google AdWords  
NID

This cookie registers a unique ID that identifies the device of a returning user. The ID is used for targeted advertisements.

Expiry date: 6 months

Facebook  
fr

Used by Facebook as their primary advertising cookie, used to deliver, measure and improve the relevancy of ads.

Expiry date: 3 months

datr

The purpose of the datr cookie is to identify the web browser being used to connect to Facebook independent of the logged in user. This cookie plays a key role in Facebook’s security and site integrity features.

Expiry date: 1 year

locale

This cookie contains the display locale of the last logged in user on this browser. This cookie appears to only be set after the user logs out.

Expiry date: 6 days

wd

This cookie stores the browser window dimensions and is used by Facebook to optimise the rendering of the page.

Expiry date: 7 days

LinkedIn  
bcookie

Used by the social network service, LinkedIn, for monitoring the use of embedded services, Browser ID Cookie.

Expiry date: 1 year

bscookie

Used by the social network service, LinkedIn, for monitoring the use of embedded services. Secure browser ID-cookie.

Expiry date: 1 year

lidc

Used by the social network service, LinkedIn, for monitoring the use of embedded services. 

Expiry date: 1 year

BizoID

LinkedIn Ad analytics

Expiry date: 6 months

Youtube  
PREF

Registers a unique ID that is used by Google to keep statistics of how the visitor uses YouTube videos across different websites.

Expiry date: 2 years

5. List of third party cookies

Cookie name Purpose
__stid
__uset
__unam
__stacxiommap
__stgmap
__stamap
__stdlxmap
pxcelBcnLcy
pxcelPage_c010
This is a tool that will give our visitors the option to share and recommend Volvo Trucks website content in social networks.
UID
UIDR
We use ScorecardResearch web tags to collect data such as new versus repeat visitors, timestamp, the URL, and the title of the web page. The ScorecardResearch tagging is not used to identify the user visiting a page. Additionally, the data collected by ScorecardResearch is only used in an aggregated form. In other words, the reports that are created from this data will not say that Computer 1 went from Site A to Site B to Site C. Instead, the reports will always be based on an entire collection of different computers, meaning that the reports will contain information like “67% of the entire internet population went to Site A”, or “35% of individuals who went to Site A also went to Site B.”
demdex This cookie is used by Adobe Analytics to help identify a unique visitor across domains. The demdex cookie is set in the third-party, demdex.net domain in the browser. This domain is separate from the site currently visited by a user.
RT Cookie used for Sign-in with Linkedin.


6. Managing cookies

6.1. How to view cookies

Since cookies are ordinary text files, they can be browsed with most text editor or word processing programs. You can click on a cookie to open it. Below is a list of links how to view cookies in different browsers. If you use another browser, please consult that browsers’ own cookies information. If you use a mobile phone please see your handset manual for more information.

Firefox

Chrome

Internet Explorer 8-10


6.2. Disabling/enabling or deleting cookies
To restrict or block cookies you do that through the browser settings.

If you do not want websites to place cookies on your computer at all, you can adapt your browser settings as such that you will be notified before any cookie is placed. You can likewise adapt the settings as such so that your browser refuses all cookies, or only the third party cookies. Likewise, you can remove any of your cookies that have already been placed. Please note that you will have to separately adapt the settings for each browser and computer you use.

Please be aware that if you do not want cookies, we can no longer guarantee our website to function properly. Some functions of the site may be lost, while you may no longer be able to see certain websites. What’s more, refusing cookies will not mean you will no longer see any advertisements. It’s just that the advertisements will then no longer be tailored to your interests and will be repeated more often.

Each browser has a different method to adapt the settings. If necessary, consult your browser’s “help” function to make the correct settings.

To disable cookies on your mobile phone please see your handset manual for more information.

You can read more about cookies on the Internet, http://www.aboutcookies.org/

7. Other/unforeseen cookies
Considering the way the Internet and websites work, we do not always have insight into the cookies that are being placed by third parties through our website. This particularly applies to cases where our webpage contains so-called embedded elements: texts, documents, pictures or short films that are stored at another party, but are shown on, in, or through our website.

Therefore, should you come across any such cookies on this website that we have not listed above, please let us know. Or directly contact the related third party and inquire about what cookies they place, their reason for doing so, the cookie’s life span, and how they have guaranteed your privacy.

8. Contact
We might have to adapt these statements from time to time, which may be due to changes in our website or regulations on cookies. We are allowed to change the contents of the statements and the cookies listed at all times and without prior warning. You can consult this webpage for the latest version.

Should you still have questions and/or remarks, please contact us here.
Updated 2018