Jin Guan Hong Transport Company, which controls more than one-third of the mining rights in Gaoping Creek, is primarily involved in mining and transportation. They purchased a VOLVO excavator two years ago and were pleasantly impressed by its fuel-efficient and long-lasting performance. The initial conversation with the Taikoo Commercial Vehicles team was limited to one EC350DL, but after understanding the overall project and the requirements to meet the tender timelines while maintaining business efficiency, the team went ahead and proposed an overall equipment requirement along with the maintenance contract that would provide the customer with peace of mind.
As a Volvo Trucks sales executive, I can confidently claim, "Our customers are looking for very specialized advice and expect a high level of professionalism from us." Because the business challenges are crucial, we must create trust with them as their trusted consultant if we are to be engaged when they renew their fleets. The advising function of the salesperson is crucial, both technically in terms of suggesting the appropriate vehicle for the purpose and in terms of ensuring servicing, maintenance, warranty extension, and financing. We strive to provide the highest level of long-term satisfaction through consistency and openness. Everything should not be taken for granted." – Taikoo Commercial Vehicles, Sales Asst. GM, Phyona Wang.
Looking for that perfect match.
The customer had been using commercial vehicles that were underperforming on all levels of efficiency. The vehicles' turnaround time was slow, resulting in a slight drop in productivity. He subsequent crossed over with the Volvo staff, who briefed him on the Volvo tippers. He is ecstatic with his first sales encounter, saying, "Since our first meeting with Volvo Trucks, we've noticed one thing in common: they're not just here to sell products and services." They try to comprehend true client desires and values before proposing solutions that meet these needs!"
Complete peace of mind.
He has been in the industry for a decade and is a vocal advocate of Volvo gold maintenance service contracts. "In all my working life, I have not seen a tipper like this; smooth and easy running and with no maintenance problems." He is hands-on with his business and spends most of the day in the middle of things. He is relieved to have found a partner in Volvo who shares his drive to succeed.
Mr. Lee –Chairman of Jin Guan Hong said “Going forward, I've opted to prioritize Volvo products for all my mining & transportation initiatives. And I'd like to gradually phase out the other underperforming vehicles.”
Brand & Communication Manager, Volvo Trucks – SEA & Japan
Volvo Trucks supplies complete transport solutions for discerning professional customers with its full range of medium- and heavy-duty trucks. Customer support is provided via a global network of dealers with 2,300 service points in about 130 countries. Volvo trucks are assembled in 12 countries across the globe. In 2022 approximately 145,000 Volvo trucks were delivered worldwide. Volvo Trucks is part of the Volvo Group, one of the world’s leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. The group also provides complete solutions for financing and service. Volvo Trucks’ work is based on the core values of quality, safety and environmental care.